General Conditions

TEJO SHOP will only accept returned goods if they are new, complete and inside the original package of the order, which shall not be damaged, changed or broken. Incomplete, damaged or used products will not be accepted.

If the return does not respect the above-mentioned conditions, the customer will not have the right to receive any refund and we will suggest him to have the product(s) back with the next order. If the customer rejects this option but would like to recover the item(s), he will have to agree on a date with a delivery company to pick the item(s) and pay the corresponding costs.

To exercise your right of return, please contact our Customer Service and specify the order number, description or reference number of the product you wish to return, your address and a collection date. This service is available from Monday to Friday, from

Please consult the full policy in our terms and conditions.

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